Return Policy

Return Policy

There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product.

Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/exchange under certain scenarios will NOT be accepted as given below:

i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.

 

How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via e-mail at info@namoworld.comor over phone at our customer care number 94446 17777 (10.00 a.m. to 6.00 p.m. / 7 days a week).

What is the resolution offered in case of returns?
In case of a return, possible solutions are:

Replacement of the product with a similar product

In case Namo Selections Ch cannot collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care center by e-mail at info@namoworld.com, or phone at 94446 17777 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected from your address or not, our customer care executive will inform you the address where you have to send the courier, in case it can’t be collected from your address by us.