Terms and Conditions

Return Policy

There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product.

 Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/exchange under certain scenarios will NOT be accepted as given below:

i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.

 

How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via e-mail at info@namoworld.comor over phone at our customer care number 94446 17777 (10.00 a.m. to 6.00 p.m. / 7 days a week).

What is the resolution offered in case of returns?
In case of a return, possible solutions are:

Replacement of the product with a similar product

 

In case Namo Selections Ch cannot collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care center by e-mail at info@namoworld.com, or phone at 94446 17777 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected from your address or not, our customer care executive will inform you the address where you have to send the courier, in case it can’t be collected from your address by us.

Shipping Policy

The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc

We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile. Below are some more shipping related points:

  * Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  * We make our best efforts to ensure that each item in your order is shipped out by the seller within 7-15 working days of the order date. However in some cases, it may take longer, upto 20 or more working days, to ship the order as the product is on high demand
  * Namo Selections Ch ship out orders on all week days (Monday to Saturday), excluding public holidays.
  * To ensure that your order reaches you in the fastest time and in good condition, Namo will only make shipments through reputed courier agencies.
  * While the Namo strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  * Please note all items will be shipped with an invoice of Namo Selections Ch. In case, inadvertently, the same is not received, you may call our customer care number at 94446 17777 (10.00 a.m. to 6.00 p.m. / 7 days a week), or write an e-mail to info@namoworld.com mentioning your order reference number.

 

Privacy Policy
This Privacy Policy provides succinctly the manner your data is collected and used by Namo Selections Ch. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Namo Selections Ch you agree to the collection and use of your data by Namo Selections Ch in the manner provided in this Privacy Policy.

We want you to
• feel comfortable using our desktop websites, mobile sites and mobile applications.
• feel secure submitting information to us.
• contact us with your questions or concerns about privacy on this site.
• know that by using our sites/interface you are consenting to the collection of certain data.

What information is, or may be, collected from you?
We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies,” sent to your browser from a web server cookie stored on your hard drive an IP address, assigned to the computer which you use the domain server through which you access our service the type of computer you’re using the type of web browser you’re using

We may collect the following personally identifiable information about you and not limited to on our website and mobile sites and mobile applications:
• Name including first and last name.
• Primary email address.
• Alternate email address.
• Mobile phone number and contact details.
• ZIP/Postal code.
• Financial information (like account or credit card numbers); and
• Opinions of features on our websites.
• Other information as per our registration process.

We may also collect the following information:
• About the pages you visit/access.
• The links you click on our site.
• The number of times you access the page.
• The number of times you have shopped on our website, mobile site, or mobile applications (apps).
• You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Who collects the information?
We will collect anonymous traffic information from you when you visit our site/applications (apps). We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The sites/applications contain links to other Web sites/applications. We are not responsible for the privacy practices of such Websites/applications which we do not own, manage or control.

How is the information used?
• We use your personal information to:
• Help us provide personalized features
• Tailor our sites, applications to your interest
• To get in touch with you when necessary
• To provide the services requested by you
• To preserve social history as governed by existing law or policy

We use contact information internally to:
• Direct our efforts for product improvement
• Contact you as a survey respondent
• Notify you if you win any contest; and
• Send you promotional materials from our contest sponsors or advertisers

Generally, we use anonymous traffic information to:
• Remind us of who you are in order to deliver to you a better and more personalized service from product offering, advertising and editorial perspectives;
• Recognize your access privileges to our Websites, mobile sites and/ or Applications
• Track your entries in some of our promotions, sweepstakes and contests to indicate a player’s progress through the promotion and to track entries, submissions, and status in prize drawings
• Make sure that you don’t see the same ad repeatedly
• Help diagnose problems with our server
• Administer our websites/applications, track your session so that we can understand better how people use our sites/apps/ interfaces

With whom will your information be shared?
• We will not use your financial information for any purpose other than to complete a transaction with you.
• We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:
• We have your permission
• To provide products or services you’ve requested
• To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Namo Selections Ch ‘s terms of use or to defend against legal claims
• Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure.
• We share your information with advertisers on an aggregate basis only.
Namo Selections Ch and its affiliates will share / sell / transfer some or all of
If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?
• To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
• Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other network/s cannot be made absolutely secure. By using Namo Selections Ch, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Policy updates
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

Terms and Conditions
• Goods once sold cannot be Refunded
• All law Subjects to Chennai Jurisdiction only